In order to reach a 93% chance of converting a lead, it takes an agent about 6 attempts; meanwhile, 10 to 15 are the number of 2-minute calls one has to make within the span of an hour; and, on an average, a sales agent needs to keep in touch with a clientele … [Read more...]
The On-Demand Economy: Keeping Up with the Instant Gratification Market
With so many retail outlets now providing an online shopping avenue, competition in this sector has become intense, thus driving the need to provide a quality delivery service to satisfy customers. Allied with this generation’s desire for instant gratification, allowing several … [Read more...]
Warranty Service Process Improvement: The Key to Better Customer Satisfaction
A data-intensive approach is not a brand new concept, but it has become applicable to the manufacturing industry after its major shift in the IT landscape. Automation and big data play a key role in helping the management take better decisions, but cloud connectivity and … [Read more...]
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