With the fast-evolving demands of today's end-users, businesses must stay on their toes and accommodate new requirements. To effectively cater, it's not just the products and services that need to change. Operations should evolve, as well. Doing things differently in business … [Read more...]
Texting Landlines: A Useful Form of Communication for Businesses?
The ability to send a text to a landline, which is then read out in voicemail style to the receiver, is a landline feature that has been around for some time, but it remains largely unused by most people. However, you can now send a text from a landline to a mobile phone, which … [Read more...]
Why Should You Use Texts to Communicate with Your Clients?
Customers are the heart of any business. But most businesses seem to struggle with connecting with the customer. The biggest mistake that businesses make is by calling the customer up. No one wants to answer a phone and instead will wait till it leaves a voicemail. The quickest … [Read more...]
Why Adding a Local Number to Your Business can Mean Peace of Mind for Customers
According to a recent survey, 60% of customers prefer to contact small businesses using the telephone. This proves the importance of having a telephone number that your customers feel comfortable calling, and often non-geographic numbers like 0845 or 0345 can create a sense of … [Read more...]
5 Customer Service Metrics
Measuring the success of your customer service strategies can be tricky if you do not know what to look out for. You might also struggle to identify flaws that need fixing, which could cost you business over time. It makes sense to track key customer service metrics and draw … [Read more...]
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