The ability to send a text to a landline, which is then read out in voicemail style to the receiver, is a landline feature that has been around for some time, but it remains largely unused by most people. However, you can now send a text from a landline to a mobile phone, which … [Read more...]
Why Should You Use Texts to Communicate with Your Clients?
Customers are the heart of any business. But most businesses seem to struggle with connecting with the customer. The biggest mistake that businesses make is by calling the customer up. No one wants to answer a phone and instead will wait till it leaves a voicemail. The quickest … [Read more...]
Why Adding a Local Number to Your Business can Mean Peace of Mind for Customers
According to a recent survey, 60% of customers prefer to contact small businesses using the telephone. This proves the importance of having a telephone number that your customers feel comfortable calling, and often non-geographic numbers like 0845 or 0345 can create a sense of … [Read more...]
5 Customer Service Metrics
Measuring the success of your customer service strategies can be tricky if you do not know what to look out for. You might also struggle to identify flaws that need fixing, which could cost you business over time. It makes sense to track key customer service metrics and draw … [Read more...]
Tips for Developing Deep and Personal Relationships With Your Customers
In today’s competitive business market, companies need ways to set themselves apart. One way businesses are doing this is through developing strong relationships with customers to help them create and retain loyalty. Research shows that when customers are satisfied with the … [Read more...]
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