According to a recent survey, 60% of customers prefer to contact small businesses using the telephone. This proves the importance of having a telephone number that your customers feel comfortable calling, and often non-geographic numbers like 0845 or 0345 can create a sense of … [Read more...]
5 Customer Service Metrics
Measuring the success of your customer service strategies can be tricky if you do not know what to look out for. You might also struggle to identify flaws that need fixing, which could cost you business over time. It makes sense to track key customer service metrics and draw … [Read more...]
Tips for Developing Deep and Personal Relationships With Your Customers
In today’s competitive business market, companies need ways to set themselves apart. One way businesses are doing this is through developing strong relationships with customers to help them create and retain loyalty. Research shows that when customers are satisfied with the … [Read more...]
How to Create Trust with Customers
Image source: Pexels Kamran Mirshahi is the director of Canary Claims — a leading PPI claims company. Founded in 2005, Kamran wanted to create a transparent and fair claims company. Claims management companies are often faced with negative media coverage and public perception. … [Read more...]
How to Handle Negative Business Reviews
In this new digital age, there are now hundreds of online platforms that people use to help them in their everyday lives. There are things such as Best Products Pro where people can write reviews on their different experiences of companies. These can be a really useful way of … [Read more...]
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