Speaking to customers is a brilliant way to gauge their reaction to certain products and really upsell everything that’s good about your business. It’s why market stall traders and physical shop owners make a point of real time sales. Car salespersons will say exactly the same … [Read more...]
3 Benefits of Real-Time Agent Monitoring in the Call Center
Every business wants to have productive and engaged employees to accomplish their daily tasks, use working hours wisely and increase profit. It is a big challenge for call center owners to manage their agents enough so that productivity and customer satisfaction are always at … [Read more...]
How To Engage Your Customers Online
Customer engagement is the lifeblood of any business. In fact, engaged customers may very well be a business venture’s biggest asset. When customers are actively involved with your business, especially online, you’ll find it easier to attract new clients and make loyal ones, … [Read more...]
How Successful Companies Are Retaining Their Best Clients In 2021
No matter how big your company is, we always feel a sense of excitement when a new customer signs up or makes a purchase. As thrilling as this moment is, failing to recognise the importance of your current client base will only stall your business success. Wondering how … [Read more...]
7 Steps to an Effective Customer Experience Strategy
Here’s an interesting statistic for you - 80% of customers now deem customer experience (CX) to be as critical as your products. While it’s a harsh reality to face, the fact is CX is no longer a nice-to-have sitting on the back burner. It’s a mission-critical aspect that now … [Read more...]
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