There’s a new kind of customer service that many businesses are increasingly incorporating into their b2c strategy, and that’s customer ‘self’ service – helping your customers to help themselves at times when your reps have their hands tied or are otherwise … [Read more...]
Felt and Fat, Philadelphia-based Studio, Shares 7 Ways You Can Show Appreciation to Customers and Get Their Loyalty
Without consumers, there would be no business, which is why customer loyalty is a powerful trait for a company to have. An organization that often gains loyal customers has figured out its niche market and target audience to better meet its consumers’ needs while prioritizing … [Read more...]
3 Ways to Make Law Firm CRM Easier
Customer relationship management has been at the core of successful law practices since well before CRM software centralized and expanded the scale and scope of these efforts over the last couple of decades. CRM is a vital part of showing clients you value their business, … [Read more...]
What is a missed call really costing your business?
Any call that comes into your business is potentially a new customer. This means every missed call is a potentially lost deal. And many businesses are losing money simply by not answering the phone when it rings. In fact, small and medium businesses in the UK are losing … [Read more...]
How to Improve Guest Satisfaction and Increase Retention
For business owners, customers have always been a priority. However, so many tasks demand their attention and time that the main blood of the business often gets neglected. But guest satisfaction and increased retention cannot be underestimated. Brands must be on top of … [Read more...]
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