Motor retailer Lookers is expanding its parts and distributions operations after opening a brand-new bespoke facility in Aston, Birmingham. The new centre, which is headed up by the group’s Vauxhall division, is based at an existing unit at Holford Industrial Estate and, … [Read more...]
Understanding the Best Ways to Identify Customer Pain Points and Improve Customer Experience
The most successful business is the one that understands customer pain points and solves them adequately. Once you identify the customer pain points, proceed to create a brand strategy and management that revolves around addressing them. The different customer pain … [Read more...]
3 Reasons to Use an Answering Service for Your Business
Owning your own business is incredibly fulfilling, but it is not simple or easy. As a business owner, you always have to juggle competing priorities . Why not do everything you can to make running your business more efficient? Using an answering service, which includes a live … [Read more...]
Why Listening to Customer Feedback is Essential
Businesses can take themselves to the next level by listening to customer feedback. While you might be confident that your products are ticking every box for your target audience, it is easy to become complacent with this belief. Reviews and suggestions are both aspects … [Read more...]
Things Successful Contact Centres Do To Help Grow Their Business
The only reason a business opens its doors every day is because of customers. It expects to attract new ones and retain old ones. Customers are what make or break a business, and this is where contact centres become vital to the life of a business. Why? Because they are the first … [Read more...]
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