One of the game-changing benefits of business digitization is the depth of information you can gather. Customer feedback has become a vital component for every business venture. Today’s online world has made the business environment very competitive and analytical metrics give … [Read more...]
Improving Sales with the Right B2B Customer Loyalty Program
A lot of folks understand loyalty programs for B2C businesses. Many do not, however, understand that this type of program is also very important to B2B businesses. Usually, the thinking is that corporate clients are objective with their decision making and will do business with … [Read more...]
5 Tips for Preparing Your Goods for Overseas Delivery
Ensuring your customers receive their orders in excellent condition so that they will want to purchase from you again should always be on top of your priorities as a merchant or supplier. By consistently prioritizing product quality, you will build trust with your customers. … [Read more...]
5 Customer Service Metrics
Measuring the success of your customer service strategies can be tricky if you do not know what to look out for. You might also struggle to identify flaws that need fixing, which could cost you business over time. It makes sense to track key customer service metrics and draw … [Read more...]
Why the in-store shopping experience is irreplaceable
Image source: Pexels There’s no denying that the shopping experience has truly transformed over time. However, it’s also important to appreciate that the in-store shopping experience is irreplaceable to any online alternatives. Read on as we explore how shoppers are looking … [Read more...]
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