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Business Partner Magazine

Tips and advice for entrepreneurs, start-ups and SMEs

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5 Tips For Using SMS To Increase Customer Loyalty And Retention

February 1, 2023 by BPM Team

SMS marketing concept

If you're looking for ways to increase customer loyalty and retention, you should consider using SMS. SMS can be a great way to keep your customers engaged. Here are some SMS marketing tips for ecommerce to increase customer loyalty and retention. Send Out Personalized … [Read more...]

A Beginner’s Guide to Implementing a Help Desk Software for Your Business

January 30, 2023 by BPM Team

Callcenter people working calling for helpdesk hotline

Implementing help desk software is a great way to manage customer interactions and enhance customer service. But it can be challenging to know where to start if you've never done it before. For this reason, I've created this beginner's guide to help you set up a help desk system … [Read more...]

5 Ways to Get Customers Excited About A New Product

January 23, 2023 by BPM Team

happy ethnic male consumer unpack parcel receive retail purchase

The last thing any company wants or needs is a failed product launch that causes ridicule from customers and embarrassment for anyone involved in the project. So, how can you get customers excited about a new product? With such competitive markets, companies can struggle to make … [Read more...]

Best Customer Experience: How to Create a Great Strategy

January 20, 2023 by BPM Team

close up on customer man hand pressing on smartphone screen with gold five star rating feedback icon

Creating a great customer experience strategy is key to any business's online or offline success. As customers become increasingly sophisticated and demanding, businesses must provide an optimized experience that addresses their needs while motivating them to stay loyal. Here is … [Read more...]

How To Improve Your Customer Retention Rate

January 20, 2023 by BPM Team

Beautiful business people in headsets are using computers and smiling while working in office

Customer retention rate (CRR) is a key performance indicator of any business's success. It measures the percentage of customers that remain loyal to your brand over an extended period of time. A high CRR means you have succeeded in establishing a strong connection with your … [Read more...]

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