Dealing with angry customers could be one of the most challenging aspects of the customer service job. These are situations that could quickly escalate to tense moments leaving an impact on the customer’s desire to do business with a company in the future. But the good news is … [Read more...]
The Advantages of Diversity in the Workplace
Diversity conjures up notions of gender equality, fairness, balance, celebrating differences or different things/people existing together in a group, affirmative action and or sexual equality et al. The era of working 9 to 5 has long gone in most industries. This reality may be … [Read more...]
The Language of Appreciation
One of the most effective and meaningful ways to build solid business relationships is by showing appreciation. Simple expressions of gratitude and meaningful recognition may seem a tad ‘old fashioned’ in these technologically advanced times, however, ‘manners maketh the man’ … [Read more...]
