CRM or Customer Relationship Management Software is becoming hugely popular among businesses of all sizes. It enables an organization not only to store the data they collect every day but to systematically arrange it and make it accessible to the multiple teams in the organization. This data helps us to gather consumer data and track the entire journey of the consumer in the organization. The CRM software is extremely valuable in tracking sales, identify trends, respond to consumer query and feedback, schedule meetings and achieve much, much more. However, in spite of so many advantages, there are some disadvantages to this software as well. If you have not yet installed even a free CRM software it would be wise to look at both the advantages and disadvantages before opting for it.
Advantages of the CRM Software
Centralized Storage: As mentioned earlier, one of the key benefits of the CRM software is the centralized storage. The data is accessible to anyone who needs of it. For example, if the PR needs and the Sales team both need access to the data, they can have it. Teams work best if they are all on the same page. This system facilitates team work with convenience and ease. This is invaluable in sales CRM.
Scalable Solution: As a business grows, its customer database grows with it. The customer is the foundation on which the organization grows; the more customers are satisfied with the products and services, the more chances of the organization becoming a success. CRM software has an option of growing with the organization. Businesses with any budget and of varying size can use it to their advantage.
Mining of Data: CRM not only stores data but uses analytical tools to arrive at some excellent findings. This can help an organization evaluate its workings and identify the segments where there may be more scope for improvement. It also creates a real time environment thereby making it possible for the organization to make instant changes.
Accessibility: The best CRM not only allows multiple teams in the same organization to access the data but with the advent of cloud-based platforms, which most CRM software are preferring over time, it is now possible to do the same from multiple locations through mobiles or laptops, for people with authorized access. This makes the process
Economic: A CRM system helps bring down of running an organization manifold. It reduces labour and saves a lot of time. On the other hand it increases productivity and let’s a business expand at a quicker pace thus making way for more revenue generation while decreasing the cost of the infrastructure.
Now that we have looked at the advantages of installing CRM software for business, let us a take a quick look at the disadvantages.
Disadvantages of CRM software
Mechanical Interactions: While it is true that CRM software
Security: CRM software helps store, sort andanalyze data at a centralized location. This is one of its key benefits. But this same attribute can leave an organization open to many different forms of security threats. There is obviously the threat of hacking but there might beother threats like a simple power cut off in the location. What if the data entered
The Initial Time Frame: It might take a little time for the employees of an organization to learn how to maintain as well as operate a
Lost Data: Several CRM tool
Therefore, we can conclude that though there are disadvantages as well as advantages
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