It is an age-old fact that no one wants to wait around for help to arrive. It is not only time-consuming, but it is also a hassle due to the lack of privacy with a special technician there in person often making things awkward. Remote support, on the other hand, offers a way to … [Read more...]
Essential Tips For Turning Your Customers Into Self-Made Experts
There’s a new kind of customer service that many businesses are increasingly incorporating into their b2c strategy, and that’s customer ‘self’ service – helping your customers to help themselves at times when your reps have their hands tied or are otherwise … [Read more...]
Felt and Fat, Philadelphia-based Studio, Shares 7 Ways You Can Show Appreciation to Customers and Get Their Loyalty
Without consumers, there would be no business, which is why customer loyalty is a powerful trait for a company to have. An organization that often gains loyal customers has figured out its niche market and target audience to better meet its consumers’ needs while prioritizing … [Read more...]
3 Ways to Make Law Firm CRM Easier
Customer relationship management has been at the core of successful law practices since well before CRM software centralized and expanded the scale and scope of these efforts over the last couple of decades. CRM is a vital part of showing clients you value their business, … [Read more...]
What is a missed call really costing your business?
Any call that comes into your business is potentially a new customer. This means every missed call is a potentially lost deal. And many businesses are losing money simply by not answering the phone when it rings. In fact, small and medium businesses in the UK are losing … [Read more...]
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