With many digital platforms available today, connecting with people we want to be associated with no longer requires extreme leg work as it was 50 or 70 years ago. However, getting connected with someone is just the tip of the iceberg; sustaining the relationship is where all the … [Read more...]
Effective Communication For Small Businesses
In the corporate scenario, communication problems represent a good percentage of the reasons that cause customer loss and even crucial errors in project execution. Improving the communication between matrix and subsidiaries should be a concern of managers of companies of all … [Read more...]
5 Ways Small Business Owners Can Improve Customer Retention
Managing your customer retention rate is incredibly important for growing a sustainable business. Customer experience plays a vital role in retaining repeated business. Just as the acquisition is focused, so are the retention and development. Make sure that the customers … [Read more...]
Why CRM is CEM – Infographic
Technology is changing the game. Customers are more accustomed to connected services, transforming how we do business. Businesses need to think beyond traditional CRM and consider how new technology can be used to make everyone responsible for Customer Experience Management … [Read more...]
How to Improve Communication at Work
One of the most crucial aspects of working in business is communication. Being able to communicate effectively with your team and partners means that any issues are solved quickly, projects are run efficiently and that everyone is on the same page when it comes to your vision. … [Read more...]
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