Managing your customer retention rate is incredibly important for growing a sustainable business. Customer experience plays a vital role in retaining repeated business. Just as the acquisition is focused, so are the retention and development. Make sure that the customers … [Read more...]
Why CRM is CEM – Infographic
Technology is changing the game. Customers are more accustomed to connected services, transforming how we do business. Businesses need to think beyond traditional CRM and consider how new technology can be used to make everyone responsible for Customer Experience Management … [Read more...]
How to Improve Communication at Work
One of the most crucial aspects of working in business is communication. Being able to communicate effectively with your team and partners means that any issues are solved quickly, projects are run efficiently and that everyone is on the same page when it comes to your vision. … [Read more...]
How to Win your Next Pitch
This article contains affiliate links. For more info, see disclosure. During the pitching process, 78% of clients say they’re most influenced by the business that proves how knowledgeable it is, however, research suggests that many businesses aren’t managing to get this across … [Read more...]
Blogger Outreach the Right Way
Content is created at an amazing velocity nowadays, thousands of articles are written every day. Without an active content promotion strategy even the best content get unnoticed. One highly effective strategy is blogger outreach, connecting with people in your niche and building … [Read more...]
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