For the first time in history, US consumers are using mobile devices, such as smartphones and tablets, more than PC’s to access the internet. This is the main reason why more and more companies are creating apps and making their websites mobile-friendly to reach more consumers. … [Read more...]
In the Age of AI and Bots – Why Call Centres Still Matters?
The telephone has been the primary channel used by customers to connect with companies they have business with. According to research by Forrester, the phone is still the most widely-used customer service channel – with 73% of customers calling into the call center. In a separate … [Read more...]
10 Reasons Your Business Must Have Live Chat On Your Site
Chat apps are everywhere these days. People communicate by text message, WhatsApp, Facebook Messenger, iMessage, Telegram, and dozens of other similar ways. Whereas once everyone communicated through phone calls, now we communicate by typing into our smartphones. Yet … [Read more...]
Four Practical Tips For Marketing Your New Brand to Millennials
The Millennial generation has already carved out a unique place in modern society. Broadly defined as anyone born between 1982 and 2004, this populous tech-savvy demographic cohort between the ages of 13 and 35 today fascinates marketers and sociologists alike in the United … [Read more...]
3 Tech Ideas to Give Your Office a Productivity Boost
One of the most common misconceptions regarding productivity is that it is all about motivation and morale around the office. Another component of productivity is the issue of adequate tools for the job. Regardless of the industry, those who provide high-end equipment to their … [Read more...]
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