Customer experience is the new frontier –– while this concept has been shopped around for a few years, it captured business minds in 2017. Influencers and marketing blogs alike are all over this topic, giving tips on how to enhance Customer Experience and theories on how CX … [Read more...]
Goals You Should Have For Your Business
No matter how much time and effort you put into your business or how hard you work–you need to have a clear direction of where you are going and how you are going to get there. You have probably skimmed through dozens of articles regarding how to set business goals and why. Now, … [Read more...]
Take Full Control of Your Business Phone System
In order to reach a 93% chance of converting a lead, it takes an agent about 6 attempts; meanwhile, 10 to 15 are the number of 2-minute calls one has to make within the span of an hour; and, on an average, a sales agent needs to keep in touch with a clientele … [Read more...]
The On-Demand Economy: Keeping Up with the Instant Gratification Market
With so many retail outlets now providing an online shopping avenue, competition in this sector has become intense, thus driving the need to provide a quality delivery service to satisfy customers. Allied with this generation’s desire for instant gratification, allowing several … [Read more...]
Warranty Service Process Improvement: The Key to Better Customer Satisfaction
A data-intensive approach is not a brand new concept, but it has become applicable to the manufacturing industry after its major shift in the IT landscape. Automation and big data play a key role in helping the management take better decisions, but cloud connectivity and … [Read more...]
- « Previous Page
- 1
- …
- 5
- 6
- 7
