For business owners, customers have always been a priority. However, so many tasks demand their attention and time that the main blood of the business often gets neglected. But guest satisfaction and increased retention cannot be underestimated. Brands must be on top of their … [Read more...]
How Loyalty Programs Can Boost Customer Retention
These days, it’s not enough for a business to offer a great product or provide a stellar service. Your company might deliver something revolutionary and truly original, but if nobody knows about it then it will still be doomed to failure. It’s fair to say, then, that in the … [Read more...]
How to Protect a Small Business During an Unstable UK Economy
If you read the article “The UK economy 'limped' into the new decade as Britain heads towards Brexit” featured on Business Insider’s website in January, you would know all about how the UK economy fears recession, and just how unstable the economy is at present. What does all of … [Read more...]
How to Make Your Family Business the Top Local Pick
If you run a small family business, then you may be wondering how you can become a top pick among your local community. The key to success when it comes to small businesses is retaining customers instead of acquiring them (although this is helpful too!) so that you become a key … [Read more...]
Who Owns Customer Experience (CX)?
Customer experience is the new frontier –– while this concept has been shopped around for a few years, it captured business minds in 2017. Influencers and marketing blogs alike are all over this topic, giving tips on how to enhance Customer Experience and theories on how CX … [Read more...]
