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Business Partner Magazine

Tips and advice for entrepreneurs, start-ups and SMEs

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The On-Demand Economy: Keeping Up with the Instant Gratification Market

June 26, 2017 by BPM Team

The Rise of Same-Day and Next Day Delivery

With so many retail outlets now providing an online shopping avenue, competition in this sector has become intense, thus driving the need to provide a quality delivery service to satisfy customers. Allied with this generation’s desire for instant gratification, allowing several … [Read more...]

Remove Negative Yelp Reviews Guide – Infographic

April 12, 2017 by BPM Team

Customer feedback

As a business owner, you may have heard all sorts of rumors about Yelp and what kind of customer reviews can be removed. Yelp’s Content Guidelines and Terms of Service however indicate many cases in which customer reviews can be flagged for removal by business owners. … [Read more...]

Customer Service Is Not a Job Role, it’s a Lifestyle

September 12, 2016 by Louise

Customer Service - key words - service, quality, efficiency, quality, reliability

It’s widely believed that people are twice as likely to discuss episodes of bad customer service as they are to chat about times when they’ve felt valued, cared for, and welcome. Take a quick look at the various online reviews sites, and you won’t have trouble locating handfuls … [Read more...]

10 Important Things You Need To Say While Dealing With Your Angry Customers

April 1, 2016 by Abhishek Jain

Businesswoman Using Laptop In Customer Service Department

Dealing with angry customers could be one of the most challenging aspects of the customer service job. These are situations that could quickly escalate to tense moments leaving an impact on the customer’s desire to do business with a company in the future. But the good news is … [Read more...]

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