Chatbot technology has come on leaps and bounds in the past few years. The global perception of chatbots is improving, and many businesses are waking up to the many potentials of artificial technology (AI), in the form of chatbots. One of the most common uses of chatbots within … [Read more...]
Who Owns Customer Experience (CX)?
Customer experience is the new frontier –– while this concept has been shopped around for a few years, it captured business minds in 2017. Influencers and marketing blogs alike are all over this topic, giving tips on how to enhance Customer Experience and theories on how CX … [Read more...]
How Much is The Human Factor a Part of Your Business?
Human beings are the ultimate computers and represent the best of higher technology and advanced thinking. Everything that is created comes from the mind and/or actions of a human being. The systems that enable our bodies to function. The organs with their complex job … [Read more...]
Pain Points Offer Business an Opportunity to Innovate and Expand
Pain points are a part of the business. They create opportunities to innovate, diversify, and grow. Without customer pain points, there is no reason to be in business. Trading goods and services are as old as mankind itself. Eliminating pain points began with a simple barter … [Read more...]
Creating Meaningful Customer Relationships in the Age of Tech – Infographic
Technology can of course greatly improve the customer experience, but businesses must also thread carefully to ensure they don’t lose touch with their customers either. This infographic from CUBE looks at how to use tech to build technology alongside customer relationships. … [Read more...]
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