Good customer service should always be at the heart of your business. It’s a given that your product meets a very high standard or that your service fulfils a need. The quality of the customer experience determines whether you have repeat business. This may sound obvious, yet the … [Read more...]
CRM Trends to Watch Out for Now
The market for Customer Relationship Management (CRM) apps is a rapidly evolving one with apps coming and going, a few mergers, and some outright takeovers as major players look to expand. Currently sitting at over $115 billion, there’s plenty of interest and money flowing into … [Read more...]
Lookers creates new jobs in Birmingham as part of growing focus on aftersales customers
Motor retailer Lookers is expanding its parts and distributions operations after opening a brand-new bespoke facility in Aston, Birmingham. The new centre, which is headed up by the group’s Vauxhall division, is based at an existing unit at Holford Industrial Estate and, … [Read more...]
Understanding the Best Ways to Identify Customer Pain Points and Improve Customer Experience
This article contains affiliate links. For more info, see disclosure. The most successful business is the one that understands customer pain points and solves them adequately. Once you identify the customer pain points, proceed to create a brand strategy and management that … [Read more...]
3 Reasons to Use an Answering Service for Your Business
Owning your own business is incredibly fulfilling, but it is not simple or easy. As a business owner, you always have to juggle competing priorities. Why not do everything you can to make running your business more efficient? Using an answering service, which includes a live … [Read more...]
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