Repeat custom is the key to success for businesses of all sizes, it offers consistent and reliable income while you grow your business. It is important to keep your regulars happy and it is even more important to bring in new regulars. There are a lot of ways that you can … [Read more...]
Customer Experience Strategies for Better Conversion
When it comes to making a buying decision, the usual customer considerations are price and quality. However, with such a vast market offer and many online transactions, customer experience is becoming more critical. Research shows that excellent customer experience will … [Read more...]
Improve Tenant Experience with Mailrooms
There’s always some level of excitement in the heart of every tenant who receives a parcel. Unconsciously, this happiness is linked to the company that made the package first and then to the reception staff or mailroom clerk who hands off the delivery to the … [Read more...]
Thought Leadership: Best Practices In Customer Experience
86% of buyers worldwide are willing to pay more for an excellent customer experience. But despite that, many companies still struggle with implementing the right processes for matching customer expectations and keeping them happy throughout the customer journey. However, while … [Read more...]
What Is Service: How To Provide Good Customer Service?
Service may be defined as “‘the action of helping or doing work for someone” or “a system supplying a public need such as transport, communication or utilities”. It can also be understood as “a means of delivering value to customers by facilitating outcomes customers want to … [Read more...]
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