You'll need a number of qualities and an ability to get things done under stressful circumstances if you're going to succeed as a call center manager. In a 2018 survey on customer service expectations, 59% of polled consumers reported they preferred individualized … [Read more...]
Dawn of a New Year: Time to Make Plans
The dawn of a new year is likely to create the desire in us to review the previous twelve months, make plans for the year ahead and resolve to do certain things differently in our personal lives. The way we structure our personal lives will impact and often reflect the way we … [Read more...]
How To Become An Outstanding Leader In 2020
Being a leader isn’t just about bringing the business success or managing a team of people, nor is it about being in charge of your own thoughts and feelings. In order to achieve long-term success, you need to combine all of these elements. In this article, we’re taking a look at … [Read more...]
The Importance of Leadership Among Marketing Team
Leadership is the most crucial role in the success of organizational excellence. A team without a leader won’t be capable of achieving something significant because the leader is the one who steers the wheel for the group. It’s the leader who knows the strengths of all group … [Read more...]
Leadership Insights You Can’t Afford to Miss
What’s the difference between a leader and a manager? The going consensus is that managers keep the work flowing and leaders inspire the work to be done in the first place. Managers manage work and leaders lead people. There are countless courses, seminars, conferences, … [Read more...]
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