There’s a new kind of customer service that many businesses are increasingly incorporating into their b2c strategy, and that’s customer ‘self’ service – helping your customers to help themselves at times when your reps have their hands tied or are otherwise … [Read more...]
Felt and Fat, Philadelphia-based Studio, Shares 7 Ways You Can Show Appreciation to Customers and Get Their Loyalty
Without consumers, there would be no business, which is why customer loyalty is a powerful trait for a company to have. An organization that often gains loyal customers has figured out its niche market and target audience to better meet its consumers’ needs while prioritizing … [Read more...]
How to attract customers to your Micro-Business
In the last year, there were 5.94 million micro-businesses in the UK, accounting for 99.3% of total businesses and employing 48% of all UK employees, according to the National Federation of Self-Employed & Small Businesses Limited. These figures reveal that … [Read more...]
7 Steps to an Effective Customer Experience Strategy
Here’s an interesting statistic for you - 80% of customers now deem customer experience (CX) to be as critical as your products. While it’s a harsh reality to face, the fact is CX is no longer a nice-to-have sitting on the back burner. It’s a mission-critical aspect that now … [Read more...]
5 Ways To Attract New Customers
Growing your company relies on retaining the customers you have, and attracting new ones to widen your audience. To attract new customers first you’ve got to improve your market research and buyer personas. With a more detailed picture of who you are targeting it’s far easier to … [Read more...]
