Without customer loyalty, your business will not grow. Most businesses rely on repeat customers, and rightly so, because they spend more than new customers. It is cheaper to keep the customers who are already loyal to the business than attract new customers. Of course, it is … [Read more...]
Ways to Enhance Your Customer Journey
If you’re serious about working towards sustainable business success, one of the things you can’t afford to ignore is the journey you take your customers on. The customer journey is about how customers experience your company when first interacting with it or heading towards … [Read more...]
How Can Marketing Automation Supercharge Your Loyalty Program?
An eCommerce company that has improved customer loyalty can maintain more than 70 percent of its overall customers. This is based on the Online Customer Trends 2019’ data presented. On the other hand, some eCommerce brands experience difficulties. This is because more or … [Read more...]
How to Win Customers Who’ll Never Leave
Great businesses have outstanding customer service. Maybe you’ve just entered the marketplace with your new business venture. If so, you need to get your customer service principles in place right from the beginning. In doing so you’ll be much more likely to keep your clients for … [Read more...]
How Loyalty Programs Can Boost Customer Retention
These days, it’s not enough for a business to offer a great product or provide a stellar service. Your company might deliver something revolutionary and truly original, but if nobody knows about it then it will still be doomed to failure. It’s fair to say, then, that in the … [Read more...]
