Customer service is an integral component of any company. It should be at the heart of its core business ethics because it is vital to defining the business’ success trajectory. Customer service roles are an important part of a company’s success search for customer service jobs, … [Read more...]
CX Meets UX: Tips for Merging Customer Service and User Experience
The customer experience (CX) and user experience (UX) often get treated as interchangeable terms, or two sides of the same coin. While this may not be completely correct, learning how the two blends, and how you can use both to improve your business and your website, is … [Read more...]
4 Ways a CRM Improves Customer Experience
How happy are your customers with the experience your business is providing? This is a key aspect of retaining customers and in getting new customers. Word of mouth can make or break a business. Let’s look into the importance of customer experience and how … [Read more...]
How to Master Customer Interaction on All Fronts
It seems that no one remembers picking up a phone book and calling a business anymore (although phonebooks are still distributed widely). Think about wanting to get in contact with a company - if you wanted to get in touch with your local ice cream store, what would you … [Read more...]
How to Win Customers Who’ll Never Leave
Great businesses have outstanding customer service. Maybe you’ve just entered the marketplace with your new business venture. If so, you need to get your customer service principles in place right from the beginning. In doing so you’ll be much more likely to keep your clients for … [Read more...]
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