There is a 40% chance a customer will come back after a memorable first-time experience in a bar setting. Amaze them the second time, and the chance for them to come back increases to 42%. A good third-time experience means that there is a 70% chance you have gotten a new … [Read more...]
7 Steps to an Effective Customer Experience Strategy
Here’s an interesting statistic for you - 80% of customers now deem customer experience (CX) to be as critical as your products. While it’s a harsh reality to face, the fact is CX is no longer a nice-to-have sitting on the back burner. It’s a mission-critical aspect that now … [Read more...]
Ways to Build and Earn Customer Loyalty
Without customer loyalty, your business will not grow. Most businesses rely on repeat customers, and rightly so because they spend more than new customers. It is cheaper to keep the customers who are already loyal to the business than attract new customers. Of course, it is still … [Read more...]
8 Tips for Dog Food Business Owners
Do you usually make your own dog food and feed them to your furry friends? If you have your dog’s approval and you think other canines could benefit from your product, it’s a good idea to create a dog food business. In 2019, the sales of pet food and treats were a third of … [Read more...]
How To Successfully Connect With Customers Wherever They Buy
Getting clarity and vision on what a retail business should do in the face of uncertainty and change is no mean feat. Here we aim to provide a heads up and pause for breath. The retail landscape Retailing in the new decade, that is the 2020s, was … [Read more...]
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