The first point of contact for customers in a business is customer service or support representatives. These people respond to queries, diagnose issues, and provide solutions to the problems you may have as a customer. Thus, it is crucial for an organization to have the best … [Read more...]
Why Call Deflection is needed in Call Centers
Optimal customer experience is the ultimate goal of every call center. As it turns out, one of the most sustainable ways to achieve it is through call deflection. Call deflection provides a way for a contact center to be both efficient and cost-effective. By tweaking your call … [Read more...]
Things That Jewelers Don’t Tell You About Jewelry
Shopping for jewelry can be a daunting task, especially if you are not an expert. While it’s easy to appreciate some pieces of jewelry when you see them, the actual process of purchasing can bring some level of confusion. If you are going to buy some diamonds, you want to make … [Read more...]
5 Ways Small Brands Can Build Strong Connections with Their Audience
Whether you’re just starting in business, or you’ve been running a company for a while now, you know how difficult it can be to win over a new customer. Image source: Pexels.com Many brands spend a significant amount of time and money marketing to their customers, in … [Read more...]
Why You Should Have Good Customer Service
Good customer service should always be at the heart of your business. It’s a given that your product meets a very high standard or that your service fulfils a need. The quality of the customer experience determines whether you have repeat business. This may sound obvious, yet the … [Read more...]
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