A coherent customer experience (CX) is never an accident. It takes a sound customer experience strategy to provide an entirely seamless, extraordinary service to the customers at each point of their interaction with the brand. A lot of work goes into designing a … [Read more...]
Bring Those Customers Back
Repeat custom is the key to success for businesses of all sizes, it offers consistent and reliable income while you grow your business. It is important to keep your regulars happy and it is even more important to bring in new regulars. There are a lot of ways that you can … [Read more...]
Customer Experience Strategies for Better Conversion
When it comes to making a buying decision, the usual customer considerations are price and quality. However, with such a vast market offer and many online transactions, customer experience is becoming more critical. Research shows that excellent customer experience will … [Read more...]
Thought Leadership: Best Practices In Customer Experience
86% of buyers worldwide are willing to pay more for an excellent customer experience. But despite that, many companies still struggle with implementing the right processes for matching customer expectations and keeping them happy throughout the customer journey. However, while … [Read more...]
Felt and Fat, Philadelphia-based Studio, Shares 7 Ways You Can Show Appreciation to Customers and Get Their Loyalty
Without consumers, there would be no business, which is why customer loyalty is a powerful trait for a company to have. An organization that often gains loyal customers has figured out its niche market and target audience to better meet its consumers’ needs while prioritizing … [Read more...]
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