Nowadays, companies use social media for a variety of purposes – to boost sales, improve web traffic, and connect with influencers. However, overall, the overriding reason why many businesses use social media these days is to improve their customer service. With the advancement … [Read more...]
What It Takes to Understand Your Customers Today
It is a well-known fact among business owners that modern shopping trends all point to the Internet as the epicenter of customer growth. When it comes to attracting and retaining customers, the Internet has provided ample opportunity for businesses both large and small. Google … [Read more...]
How do you Make Your Clients Feel Appreciated?
Treating your customers well is basic customer service. This simple act of generosity gives your business profit and an increased ROI. This is the thing you run your business for. Valuing your customers is necessary. Simply by valuing your customers will definitely make you … [Read more...]
Top 5 Customer Service Challenges of the 2010’s and What to Do About Them
Customer service is widely recognized as one of the biggest factors that affect not only the sales but also the overall success of a business organization. In fact, the 2013 report from Aberdeen Group stated that organizations that reached more than 90% customer satisfaction rate … [Read more...]
In the Age of AI and Bots – Why Call Centres Still Matters?
The telephone has been the primary channel used by customers to connect with companies they have business with. According to research by Forrester, the phone is still the most widely-used customer service channel – with 73% of customers calling into the call center. In a separate … [Read more...]
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