As a new business, your customer base won’t be large to begin with - don’t be disheartened by this. A highly engaged customer base is the priority, no matter the numbers. Before the days of GDPR, businesses were holding thousands of unengaged customers on their databases. The way … [Read more...]
6 Ways to Create a Culture of Customer Service
Customer service is one of the main pillars of a good business. Offering good customer service is not as easy as it sounds because of the fact that it works kind of like a machine in that it will only function properly if all of the intricate cogs and parts move as one. Hence, … [Read more...]
Meet Your Small Business Needs
To make your small business thrive, the most important thing to do is to relate to your target audience. Present your brand in a way that they can see, relate to, find useful, and they will be your best possible advertising campaign. Let us tell you more about how you can meet … [Read more...]
Omnichannel Customer Service: 5 Critical Best Practices
The growing size of today’s consumer market sets the stage for entrepreneurs and companies of varying capacities to take part. The US consumer market alone was at $1.5 trillion in 2016. And this number is continuously increasing. According to an article from AdAge, US Gen Y or … [Read more...]
Digital Trends and Technologies Transforming CX in Banking and Finance
The financial services sector is in for a challenge. By 2020, it’s estimated that digital natives will make up half of the world’s population. These digital natives will not just comprise the new workforce; they will also define the new breed of customers for financial services … [Read more...]
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