The growing size of today’s consumer market sets the stage for entrepreneurs and companies of varying capacities to take part. The US consumer market alone was at $1.5 trillion in 2016. And this number is continuously increasing. According to an article from AdAge, US Gen Y or … [Read more...]
Digital Trends and Technologies Transforming CX in Banking and Finance
The financial services sector is in for a challenge. By 2020, it’s estimated that digital natives will make up half of the world’s population. These digital natives will not just comprise the new workforce; they will also define the new breed of customers for financial services … [Read more...]
11 Types of Difficult Customers
The importance of customers to a business cannot be overstated. Regardless of the size of the business, customers are what help it continue to succeed and grow. Customer loyalty comes from a quality business idea and good customer service. The customer wants to feel like they’re … [Read more...]
Is AI the Future of Customer Service? (Infographic)
Chatbot technology has come on leaps and bounds in the past few years. The global perception of chatbots is improving, and many businesses are waking up to the many potentials of artificial technology (AI), in the form of chatbots. One of the most common uses of chatbots within … [Read more...]
Who Owns Customer Experience (CX)?
Customer experience is the new frontier –– while this concept has been shopped around for a few years, it captured business minds in 2017. Influencers and marketing blogs alike are all over this topic, giving tips on how to enhance Customer Experience and theories on how CX … [Read more...]
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