Every successful business relies on an effective and efficient communication strategy between their partners, vendors, employees and customers.
If time literally does mean money, then an ineffectual communication system can be harmful to your business as it can seriously reduce profitability.
For this reason, one of the main trends driving the telecom industry is adopting cloud-based VoIP services.
To businesses that have already successfully implemented them, these services provide huge advantages. However, with remote workflow and cloud adoption becoming ubiquitous worldwide, it’s important to understand the different tools you can use to succeed in a remote workflow setting.
However, if you are still considering how you might be able to improve cloud workflows with VoIP, you might need a bit more convincing.
So to help you make the change, in this article, we will outline what benefits you can expect to enjoy when you finally choose to do so.
As businesses secure new customers, hire more employees and open more premises, they must ensure their expenses don’t spiral out of control.
For this reason, VoIP providers can be attractive as they tend to give you cheaper per-minute fees than most landline phone providers do.
By enabling you to include as many extensions are you require, cloud-based VoIP allows your business to manage your call volume seamlessly.
Furthermore, you are not ‘stuck’ with these extensions. Should you no longer require any of these individual lines, you can easily deactivate them with a quick and simple phone call.
If you are currently afflicted with outdated landlines, you are very likely to save a tidy sum of money. With the scalable costs offered, you should also expect to enjoy a more consistent monthly usage bill too.
Eliminates potential for downtime
As a rule, VoIP providers host services in several locations that feature resident servers.
This means that even if one should go down, the others will continue to work for you without issue.
Ultimately, compared to telephony systems based on site, this should give you an extra level of security and overall peace of mind.
By significantly eliminating the potential for downtime, cloud-based servers essentially guarantee your communications are both secure and harmonious.
Centralise Your Systems
For businesses that operate out of multiple offices, effective and clear communications can be a nightmare to facilitate via more traditional methods.
Thankfully VoIP services create a centralised system which connects your entire organisation via one communication platform.
This is very much a good thing because when all office locations operate the same phone system, it becomes much easier to maintain a reliable record of customer call logs and specific vendor information like their payment history.
In turn, when it comes to making important financial decisions, you can rest assured that you will be able to do that with empirical and justifiable data at your fingertips.
Embrace Mobile Communications
One of the best features of a VoIP service is that it can be accessed from anywhere in the world and offers a stable internet connection.
This makes it an excellent communication solution for businesses with many remote or WFH employees, as well as those who regularly need to travel between offices.
Given how many communication channels your business manages – phone calls, emails, text messages, video conferencing – collating and managing the data associated with all these platforms is very labour-intensive.
Thankfully in a VoIP system you won’t need to do this yourself as you can just run a report on it. This also guarantees employee efficiency irrespective of where they are located.
Understanding the importance of communication to business processes is essential to achieving success in an increasingly technology-dependent business landscape. That’s why VoIP should be at the top of your business bucket list, so you aren’t left playing catchup.
Reduced need for IT Management
By moving to a VoIP system, your business will become free of the burden of the telephony infrastructure.
As it would be under your service provider’s control, you would no longer need to waste time and other valuable resources in maintaining and troubleshooting a system’s problems, should something go wrong.
Instead, if a glitch occurs, you just need to call your VoIP provider, who will set about servicing your issue.
Scrapping your antiquated phone system and outsourcing your phone service to something like like Simple1300numbers not only helps you cut costs, but also reduces the assets you must look after.
Which in turn reduces your company’s overall levels of IT stress.
Better Customer Service
With customer centricity becoming the core focus of many businesses and industries, having an efficient aftersales and customer care service is crucial to success in the modern age. Therefore, there are huge advantages in having a streamlined customer support system.
When it comes to servicing customers, a VoIP system can significantly heighten their experience by better enabling them to connect with you.
With facilities like Virtual Receptionist (VR) or Auto Attendant, your business can seamlessly direct calls to the most relevant department.
You can also customise greetings for each department too by way of a marketing promotion that plays specific on-hold messages. These can also be set for certain times of the year as well.
For instance, your business may want to record a Christmas or Easter greeting which you can then program in until a pre-determined date, at which point you will revert to your regular greeting.
Seamlessly integrates with other existing business systems
As it is internet based, the beauty of a cloud-based VoIP system is that it can easily be integrated with other business applications.
This means you can stay connected by sending calls through email applications like outlook, as well as accessing your voicemails via email.
VoIP systems can also transcript voicemails into text and easily direct them to your email account. Therefore, as these systems are so easily integrated, it allows you to efficiently and clearly communicate with your colleagues, clients and vendors.
Hence, your company will enjoy an optimised workflow of communications.
Ultimately, if you are looking to improve cloud workflows with VoIP there can be no denying the potential benefits to your organisation.
At the end of the day, to stay successful, you will need to ensure your communication networks are open, seamlessly, and effective – with everyone who interacts with, and is involved in, your company.
If they are not, then you run the risk of operating at a level of decreased productivity. Which, of course, just does not make good business sense at all.
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