A regional IT provider should offer more than a nearby phone number. For a Vancouver business, the useful distinction is whether the provider can support the company as it actually operates: across offices, home environments, cloud platforms, vendors, projects, and sometimes … [Read more...]
Why Generic IT Support is Costing Local Firms More in Downtime Than Their Office Rent
A law firm in the Financial District pays $22,000 monthly for their office space. Last quarter, they lost $67,000 in billable hours because their email system went down for two days and their document management system became inaccessible for another three. Their IT … [Read more...]
How to Choose The Right DRaaS Provider for Your Business
If you own a small or growing business, disaster recovery is an area that you should never overlook. A report by SecurityBrief UK revealed that 42% of small businesses reported a cyberattack in the last year. A cyberattack on a small business can be disastrous for the company, … [Read more...]
Help Desk Software: How To Choose The Right One For Your Business
Help desk software is essential for any organization that wants to provide excellent customer service. Their primary purpose is to manage and track customer interactions and support requests in a centralized location – positively impacting communication and collaboration across … [Read more...]
What is an IT support professional?
IT Support professionals are the unsung heroes of businesses around the world. They're responsible for ensuring that all of your technical needs are taken care of and that your systems stay up and running. What does an IT support professional do? IT support … [Read more...]
