The telephone has been the primary channel used by customers to connect with companies they have business with. According to research by Forrester, the phone is still the most widely-used customer service channel – with 73% of customers calling into the call center. In a separate … [Read more...]
7 Ways to Discover Your Customer’s’ Pain Points
As a business, it is essential that customer pain points are known, so they can be addressed, or in economic terms, supplied. But, if your customers have pain points and you are unaware of them, addressing them becomes impossible and they will seek supplies from a more responsive … [Read more...]
10 Reasons Your Business Must Have Live Chat On Your Site
Chat apps are everywhere these days. People communicate by text message, WhatsApp, Facebook Messenger, iMessage, Telegram, and dozens of other similar ways. Whereas once everyone communicated through phone calls, now we communicate by typing into our smartphones. Yet … [Read more...]
6 Account Management Tips for Sales Success
Businesses these days put a lot of importance on customer experience–using it to gauge if they are doing better than their competitors. They use industry statistics and customer surveys as a means to gather data like preferences and demands customers want from their … [Read more...]
How to Get Positive User Experience for Your Business
Starting and successfully managing a business can be a tedious task, to say the least. You have to worry about investors, market shares, suppliers, vendors, product launches, and service announcements and once you’ve made your first sale, you’ll realize that you’re actually just … [Read more...]
