Treating your customers well is basic customer service. This simple act of generosity gives your business profit and an increased ROI. This is the thing you run your business for. Valuing your customers is necessary. Simply by valuing your customers will definitely make you … [Read more...]
These 6 Mistakes Will Destroy Your Referral Marketing
Of all the marketing methods available, referral marketing stands as a unique opportunity for any and every kind of business. Referral marketing essentially puts customers to work for a company as these individuals send potential leads to a business. Referral marketing, when done … [Read more...]
Top 5 Customer Service Challenges of the 2010’s and What to Do About Them
Customer service is widely recognized as one of the biggest factors that affect not only the sales but also the overall success of a business organization. In fact, the 2013 report from Aberdeen Group stated that organizations that reached more than 90% customer satisfaction rate … [Read more...]
In the Age of AI and Bots – Why Call Centres Still Matters?
The telephone has been the primary channel used by customers to connect with companies they have business with. According to research by Forrester, the phone is still the most widely-used customer service channel – with 73% of customers calling into the call center. In a separate … [Read more...]
7 Ways to Discover Your Customer’s’ Pain Points
As a business, it is essential that customer pain points are known, so they can be addressed, or in economic terms, supplied. But, if your customers have pain points and you are unaware of them, addressing them becomes impossible and they will seek supplies from a more responsive … [Read more...]
