Customers are the heart of any business. But most businesses seem to struggle with connecting with the customer. The biggest mistake that businesses make is by calling the customer up. No one wants to answer a phone and instead will wait till it leaves a voicemail. The quickest … [Read more...]
Why Adding a Local Number to Your Business can Mean Peace of Mind for Customers
According to a recent survey, 60% of customers prefer to contact small businesses using the telephone. This proves the importance of having a telephone number that your customers feel comfortable calling, and often non-geographic numbers like 0845 or 0345 can create a sense of … [Read more...]
5 Customer Service Metrics
Image source: Pixabay.com Measuring the success of your customer service strategies can be tricky if you do not know what to look out for. You might also struggle to identify flaws that need fixing, which could cost you business over time. It makes sense to track key … [Read more...]
Tips for Developing Deep and Personal Relationships With Your Customers
In today’s competitive business market, companies need ways to set themselves apart. One way businesses are doing this is through developing strong relationships with customers to help them create and retain loyalty. Research shows that when customers are satisfied with the … [Read more...]
How to Create Trust with Customers
Kamran Mirshahi is the director of Canary Claims — a leading PPI claims company. Founded in 2005, Kamran wanted to create a transparent and fair claims company. Claims management companies are often faced with negative media coverage and public perception. This is due to some … [Read more...]
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