Optimal customer experience is the ultimate goal of every call center. As it turns out, one of the most sustainable ways to achieve it is through call deflection. Call deflection provides a way for a contact center to be both efficient and cost-effective. By tweaking your call … [Read more...]
The Most Important Rules for Perfect Customer Service
Good customer service is the heartbeat of any good organization. Additionally, it is about bringing back clients and sending them away happy. When dealing with your clients, you need to ensure that they are content and happy with your services so that they can pass along positive … [Read more...]
Why You Should Have Good Customer Service
Good customer service should always be at the heart of your business. It’s a given that your product meets a very high standard or that your service fulfils a need. The quality of the customer experience determines whether you have repeat business. This may sound obvious, yet the … [Read more...]
CRM Trends to Watch Out for Now
The market for Customer Relationship Management (CRM) apps is a rapidly evolving one with apps coming and going, a few mergers, and some outright takeovers as major players look to expand. Currently sitting at over $115 billion, there’s plenty of interest and money flowing into … [Read more...]
How Well Do You Know Your Customer?
Customers are a part of the business cycle and play a massive role in the business industry. If there are no customers, your business will only go down the drain. Customers are the foundation of one’s business success, so in every business process, you need to consider what your … [Read more...]
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