86% of buyers worldwide are willing to pay more for an excellent customer experience. But despite that, many companies still struggle with implementing the right processes for matching customer expectations and keeping them happy throughout the customer journey. However, while … [Read more...]
How to Improve Guest Satisfaction and Increase Retention
For business owners, customers have always been a priority. However, so many tasks demand their attention and time that the main blood of the business often gets neglected. But guest satisfaction and increased retention cannot be underestimated. Brands must be on top of their … [Read more...]
What is Phone Validation and Does Your Business Need It
Every good thing comes with its share of the downside, and technology is no exception. The increase in fake identity, fraud cases, and fake news is just but a few of the cons of technology. Technology itself has brought ways to counter the bad. A phone validator offers … [Read more...]
CX Meets UX: Tips for Merging Customer Service and User Experience
The customer experience (CX) and user experience (UX) often get treated as interchangeable terms, or two sides of the same coin. While this may not be completely correct, learning how the two blends, and how you can use both to improve your business and your website, is … [Read more...]
How to Manage Shutting Down Your Business Post COVID
The COVID-19 pandemic drastically impacted the revenue streams of many businesses. Many were forced to either shut down entirely or operate at limited capacity. Thankfully, the worst seems to be over, as severe lockdown measures are now relaxed. With that in mind, you need to … [Read more...]
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