Any small business knows how time-consuming, difficult, and stressful it can be trying to grow and survive, especially in the early years. But with small businesses accounting for more than 98% of all businesses in the UK - and therefore playing a hugely important role in the … [Read more...]
What does the Autumn Budget for 2017 mean for the Golden Triangle?
Today’s headlines will be about The Chancellor’s plans to boost housing supply and improve productivity, but yesterday’s speech also recognised the huge potential of the Golden Triangle of Oxford, Cambridge, and London to contribute significantly to the future growth of the UK … [Read more...]
Will Mobile Devices Replace Computers?
For the first time in history, US consumers are using mobile devices, such as smartphones and tablets, more than PC’s to access the internet. This is the main reason why more and more companies are creating apps and making their websites mobile-friendly to reach more consumers. … [Read more...]
In the Age of AI and Bots – Why Call Centres Still Matters?
The telephone has been the primary channel used by customers to connect with companies they have business with. According to research by Forrester, the phone is still the most widely-used customer service channel – with 73% of customers calling into the call center. In a separate … [Read more...]
10 Reasons Your Business Must Have Live Chat On Your Site
Chat apps are everywhere these days. People communicate by text message, WhatsApp, Facebook Messenger, iMessage, Telegram, and dozens of other similar ways. Whereas once everyone communicated through phone calls, now we communicate by typing into our smartphones. Yet … [Read more...]
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