The United Arab Emirates (UAE) has made a bold and visionary move to remain competitive and relevant in the new normal that has come about due to this global pandemic. The government announced in December 2021 that the working week would change to four and a half days from its … [Read more...]
Does a Top-Down Management Structure Still Work?
There was a time when management structures generally operated from the top down. You would have a managing director / chief executive officer with the ultimate responsibility for company affairs supported by organisational structures that were, for example, team, hierarchical, … [Read more...]
What Is Service: How To Provide Good Customer Service?
Service may be defined as “‘the action of helping or doing work for someone” or “a system supplying a public need such as transport, communication or utilities”. It can also be understood as “a means of delivering value to customers by facilitating outcomes customers want to … [Read more...]
Why You Need The Singularity of Focus
There is a singularity of focus required to drive your business forward in these almost post-Covid times. It’s more than having a unique selling point, mission statement or collaborative vision. The singularity of focus has to do with the ability of your business to function from … [Read more...]
The Three Elements of Strategic Adaptability
Covid-19 has impacted the way we do business. This pandemic has taken some 3 million lives (at the time of writing), has the potential to affect the livelihoods of 1.6 billion in the global workforce according to World Health Organisation statistics and has changed the way we … [Read more...]
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