1. Offer Different Contact Methods It's essential to provide potential customers with the ability to contact your company using more than one method. Adding different contact avenues allows those with impairments and disabilities to use the method that works for them. For … [Read more...]
How Help Desk Tools Generate a Proactive Approach to Customer Support
A help desk is so much more than a customer support platform. With the right help desk tools to help you generate a proactive approach to customer service, you can slash costs, boost profits, and build brand loyalty. Your company’s help desk might just be a contact form, email … [Read more...]
What Is Service: How To Provide Good Customer Service?
Service may be defined as “‘the action of helping or doing work for someone” or “a system supplying a public need such as transport, communication or utilities”. It can also be understood as “a means of delivering value to customers by facilitating outcomes customers want to … [Read more...]
Benefits of Remote Support for Your Business
It is an age-old fact that no one wants to wait around for help to arrive. It is not only time-consuming, but it is also a hassle due to the lack of privacy with a special technician there in person often making things awkward. Remote support, on the other hand, offers a way to … [Read more...]
Essential Tips For Turning Your Customers Into Self-Made Experts
There’s a new kind of customer service that many businesses are increasingly incorporating into their b2c strategy, and that’s customer ‘self’ service – helping your customers to help themselves at times when your reps have their hands tied or are otherwise … [Read more...]
