Here’s an interesting statistic for you - 80% of customers now deem customer experience (CX) to be as critical as your products. While it’s a harsh reality to face, the fact is CX is no longer a nice-to-have sitting on the back burner. It’s a mission-critical aspect that now … [Read more...]
Ways to Build and Earn Customer Loyalty
Without customer loyalty, your business will not grow. Most businesses rely on repeat customers, and rightly so, because they spend more than new customers. It is cheaper to keep the customers who are already loyal to the business than to attract new customers. Of course, it is … [Read more...]
How do You Politely Ask for a Customer Reply?
One of the most important things is customer feedback when it comes to the survival of your business. After all, your business relies solely on your customers for its survival. Without customers buying your products or services, you would be left with absolutely nothing and a … [Read more...]
How To Manage An Outsourced Customer Service Team
More and more companies nowadays choose to outsource a customer support service. It’s cheaper, more profitable, easier to organize and control. But it’s crucial to remember that this type of collaboration and outsourcing has pros and cons. To avoid any difficulties it’s better to … [Read more...]
Ways to Enhance Your Customer Journey
If you’re serious about working towards sustainable business success, one of the things you can’t afford to ignore is the journey you take your customers on. The customer journey is about how customers experience your company when first interacting with it or heading towards … [Read more...]
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