Service may be defined as “‘the action of helping or doing work for someone” or “a system supplying a public need such as transport, communication or utilities”. It can also be understood as “a means of delivering value to customers by facilitating outcomes customers want to … [Read more...]
Top 7 Factors to Consider When Choosing Call Center Software
Having good software on your side is vital when running a call center in the modern age. Call center software will help to manage calls and log calls, provide automated features, and otherwise. Looking for a call center software currently? Need help choosing call center … [Read more...]
Essential Tips For Turning Your Customers Into Self-Made Experts
There’s a new kind of customer service that many businesses are increasingly incorporating into their b2c strategy, and that’s customer ‘self’ service – helping your customers to help themselves at times when your reps have their hands tied or are otherwise … [Read more...]
3 Ways to Make Law Firm CRM Easier
Customer relationship management has been at the core of successful law practices since well before CRM software centralized and expanded the scale and scope of these efforts over the last couple of decades. CRM is a vital part of showing clients you value their business, … [Read more...]
What is a missed call really costing your business?
Any call that comes into your business is potentially a new customer. This means every missed call is a potentially lost deal. And many businesses are losing money simply by not answering the phone when it rings. In fact, small and medium businesses in the UK are losing … [Read more...]
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