There’s always some level of excitement in the heart of every tenant who receives a parcel. Unconsciously, this happiness is linked to the company that made the package first and then to the reception staff or mailroom clerk who hands off the delivery to the … [Read more...]
Thought Leadership: Best Practices In Customer Experience
86% of buyers worldwide are willing to pay more for an excellent customer experience. But despite that, many companies still struggle with implementing the right processes for matching customer expectations and keeping them happy throughout the customer journey. However, while … [Read more...]
What Is Service: How To Provide Good Customer Service?
Service may be defined as “‘the action of helping or doing work for someone” or “a system supplying a public need such as transport, communication or utilities”. It can also be understood as “a means of delivering value to customers by facilitating outcomes customers want to … [Read more...]
Top 7 Factors to Consider When Choosing Call Center Software
Having good software on your side is vital when running a call center in the modern age. Call center software will help to manage calls and log calls, provide automated features, and otherwise. Looking for a call center software currently? Need help choosing call center … [Read more...]
Essential Tips For Turning Your Customers Into Self-Made Experts
There’s a new kind of customer service that many businesses are increasingly incorporating into their b2c strategy, and that’s customer ‘self’ service – helping your customers to help themselves at times when your reps have their hands tied or are otherwise … [Read more...]
- « Previous Page
- 1
- …
- 10
- 11
- 12
- 13
- 14
- …
- 32
- Next Page »
