Quality customer service is an essential factor for a successful business. It's one of the best ways to promote customer satisfaction and experience. Better business experience allows more consumers to remain connected to you, thus helping generate more revenues. There are … [Read more...]
How Fake Online Reviews Affect a Business
Customer reviews can be a boon for online businesses. According to a recent e-commerce study, a one-star increase in an Amazon rating equates to a 26 percent sales increase. Losing stars or getting bad reviews can harm a business as much as the good reviews help. If you … [Read more...]
How Businesses Can Engage with Customers More
Engaging with customers was simpler in the past—talking to them face to face used to be enough. Unfortunately, engaging with customers has become more challenging over the years. If before customer engagement involved walking a straight path, now you have to take various routes … [Read more...]
Mapping Your Customer Experience Strategy in 4 Simple Steps
A coherent customer experience (CX) is never an accident. It takes a sound customer experience strategy to provide an entirely seamless, extraordinary service to the customers at each point of their interaction with the brand. A lot of work goes into designing a … [Read more...]
Interesting Strategies to Increase Customer Retention Rates
In business, it costs more to consistently bring in new customers, than it does to maintain your current ones. However, the road to earning a client’s trust and their repeat custom is a long and complicated one, so it’s hardly surprising that businesses in their infancy are more … [Read more...]
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