If you run a small family business, then you may be wondering how you can become a top pick among your local community. The key to success when it comes to small businesses is retaining customers instead of acquiring them (although this is helpful too!) so that you become a key … [Read more...]
Who Owns Customer Experience (CX)?
Customer experience is the new frontier –– while this concept has been shopped around for a few years, it captured business minds in 2017. Influencers and marketing blogs alike are all over this topic, giving tips on how to enhance Customer Experience and theories on how CX … [Read more...]
5 Ways Small Business Owners Can Improve Customer Retention
Managing your customer retention rate is incredibly important for growing a sustainable business. Customer experience plays a vital role in retaining repeated business. Just as the acquisition is focused, so are the retention and development. Make sure that the customers … [Read more...]
