Managing your customer retention rate is incredibly important for growing a sustainable business. Customer experience plays a vital role in retaining repeated business. Just as the acquisition is focused, so are the retention and development. Make sure that the customers … [Read more...]
Why CRM is CEM – Infographic
Technology is changing the game. Customers are more accustomed to connected services, transforming how we do business. Businesses need to think beyond traditional CRM and consider how new technology can be used to make everyone responsible for Customer Experience Management … [Read more...]
Warranty Service Process Improvement: The Key to Better Customer Satisfaction
A data-intensive approach is not a brand new concept, but it has become applicable to the manufacturing industry after its major shift in the IT landscape. Automation and big data play a key role in helping the management take better decisions, but cloud connectivity and … [Read more...]
Customer Returns
Returns are an inevitability in retail both online and offline and it’s something that many retailers don’t like facing up to. However by having a poor returns process, it means that a retailer could be actually damaging their business in the long term because if a customer has a … [Read more...]
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