The remote work culture is growing fast, but it is still a new concept to many workplaces. Employees working from home have had to learn how to separate their work life from home life. Companies, too, are evolving and welcoming the concept of remote working now more than ever … [Read more...]
3 Benefits of Real-Time Agent Monitoring in the Call Center
Every business wants to have productive and engaged employees to accomplish their daily tasks, use working hours wisely and increase profit. It is a big challenge for call center owners to manage their agents enough so that productivity and customer satisfaction are always at … [Read more...]
4 Things To Know When Hiring Temporary Workers
The term "temporary employment" refers to an employment arrangement wherein a temporary worker or “temp” is contracted to perform services for a specified period. These contract workers or temps can assist you during periods of high demand or if your permanent employees are on … [Read more...]
Tips to Streamline the Recruiting and Onboarding Process
HR managers are under a lot of pressure to find the right recruits and get them trained and ready to do their jobs as soon as possible. While you do not want to rush through hiring someone new and picking the wrong person and you want to make sure they are properly trained, there … [Read more...]
Employee satisfaction is more important than you might think
Employee satisfaction is one of the most important parts of running a business. If your employees are satisfied at work, they are more likely to work hard, stay with your company, and put in the extra effort. Happier employees will curate a better office atmosphere and, … [Read more...]
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