As a business owner, you may have heard all sorts of rumors about Yelp and what kind of customer reviews can be removed. Yelp’s Content Guidelines and Terms of Service however indicate many cases in which customer reviews can be flagged for removal by business … [Read more...]
Customer Service Is Not a Job Role, it’s a Lifestyle
It’s widely believed that people are twice as likely to discuss episodes of bad customer service as they are to chat about times when they’ve felt valued, cared for, and welcome. Take a quick look at the various online reviews sites, and you won’t have trouble locating handfuls … [Read more...]
10 Important Things You Need To Say While Dealing With Your Angry Customers
Dealing with angry customers could be one of the most challenging aspects of the customer service job. These are situations that could quickly escalate to tense moments leaving an impact on the customer’s desire to do business with a company in the future. But the good news is … [Read more...]
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