Firstly, an 0800 number is the most widely recognised type of business telephone number in the UK that callers are confident they won’t be charged for. When you publish an 0800 number on your company website, your social media, your sales literature or your business cards, you are subtly informing anyone who might be tempted to get in contact with you that your business – and not the caller – will cover the cost of the call. As such, you will convey business confidence and commercial success without needing to say anything else. However, virtual 0800 numbers do so much more for a business than send messages of professionalism and business competence to potential new clients. Why else should you consider getting one?
Redirect Calls Anywhere
To begin with, when you have a virtual business telephone number, you can use it to redirect calls to any phone line you are already currently using. You could give out an 0800 number to a would-be client in Cornwall, for example, but their call to it might be answered in Aberdeenshire, Norfolk, Clwyd or anywhere else. This means businesses can achieve a level of regional or national coverage even if their resources are, in fact, much more localised.
No Need for a Landline
It used to be the case that 0800 numbers could only be supplied with an associated landline which, in most cases, would be connected to business telephone systems. With a virtual business number – including those starting with 0800 – this is no longer the case. You can have callers to your virtual 0800 number redirect to your mainline number, a customer service line or even a mobile. It is entirely up to you!
Increase Inbound Call Rates
Many independent studies have found that buying an 0800 business telephone number pushes up incoming enquiries. What’s more, it can do so significantly. According to Cleartone Communications, a firm that specialises in virtual business telephone numbers, most businesses see an almost immediate upturn in inbound calls when they publish a freephone number. This is not entirely down to the fact that callers won’t be charged but also the degree of professionalism that publishing an 0800 number conveys.
Improve Customer Satisfaction
All businesses are customer facing to some extent, even those that operate in business-to-business environments. The key to business success is giving the customer what they want, and, in part, 0800 numbers help to achieve this. By making people feel more encouraged to call your firm, you can generate more sales enquiries, but you can also deal with problems more effectively, too. Customer service lines that are free to call mean more people will dial them, seeking to resolve issues like late deliveries or incomplete orders. In turn, this gives your business more of a chance to put errors right and keep customer satisfaction rates higher than they otherwise would be. Cleartone Communications 0800 numbers can also be used with WhatsApp Business, offering your customers another way of reaching you.
Grow Your Business
At the end of the day, 0800 numbers help businesses to grow. They are especially useful when deployed in small and medium-sized enterprises because they make such firms seem bigger and better established than perhaps, they might be. Whether you use one for a temporary sales promotion or for a longer-term strategy, they can help to grow a business in many ways.
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