At best, sales and marketing teams are acquaintances. At worst, they’re enemies. At least, that’s the situation at most organizations. While a healthy bit of sibling rivalry typically doesn’t hurt, the sales and marketing relationship often suffers from miscommunication—or a … [Read more...]
5 Ways to Make Your Business Run More Efficiently
As a business owner, you are always trying to find ways to boost productivity so you can make more money in less time. The reality of running your business on a daily basis, however, takes up most of your time. Luckily, you can use a few online tools and integrate simple ideas to … [Read more...]
Will Mobile Devices Replace Computers?
For the first time in history, US consumers are using mobile devices, such as smartphones and tablets, more than PC’s to access the internet. This is the main reason why more and more companies are creating apps and making their websites mobile-friendly to reach more consumers. … [Read more...]
In the Age of AI and Bots – Why Call Centres Still Matters?
The telephone has been the primary channel used by customers to connect with companies they have business with. According to research by Forrester, the phone is still the most widely-used customer service channel – with 73% of customers calling into the call center. In a separate … [Read more...]
10 Reasons Your Business Must Have Live Chat On Your Site
Chat apps are everywhere these days. People communicate by text message, WhatsApp, Facebook Messenger, iMessage, Telegram, and dozens of other similar ways. Whereas once everyone communicated through phone calls, now we communicate by typing into our smartphones. Yet … [Read more...]
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