1. Offer Different Contact Methods It's essential to provide potential customers with the ability to contact your company using more than one method. Adding different contact avenues allows those with impairments and disabilities to use the method that works for them. For … [Read more...]
Customer Service Trends of the Future
Our shift from 2010s to 2020s marks the end of a decade characterized by innovation and technological disruption. We have seen a significant shift in how businesses connect with their customers, and to be honest, this is only the beginning. Customer pleasure is the most crucial … [Read more...]
The Importance Of Customer Satisfaction
Since the introduction of social media, the way we interact with businesses has changed. Where once we'd call a store or write a letter, we now reveal our frustrations about how we're treated on platforms like Twitter – in fact, there are guides on how to do it. Then, we … [Read more...]
How to Choose Between Self-Hosted and Cloud Help Desk
The help desk software market is awash with options for businesses of all sizes. The main distinction you can draw between the platforms available is whether they are hosted locally or powered by the cloud. Before you can pick a specific product, it’s essential to establish … [Read more...]
Qualities of an Ideal Receptionist
The post of receptionist is sometimes one that’s looked down upon in business. In terms of rank, it’s essentially the bottom of the pile, as the receptionist seems to report to absolutely everyone else in the office. While the rank may be low, the importance of a good … [Read more...]
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