Pre-2020, the majority of business outsourced delivery. Companies like FedEx and more certainly offered a viable solution to delivery woes with low costs, fast turnover, and a whole lot besides. In 2021, however, we’re working in a very different landscape. And, as many business owners are discovering, delivery could drive you around the bend if you aren’t careful.
The ability to bring items straight to the customer remains a non-negotiable aspect of success, yet outsourcing may no longer be the way to do that. Rather, countless companies are doubling the time and money they put into in-house solutions, and we’re going to look at a few reasons why you could benefit from doing the same.
Fewer safety compromises
Businesses are scrambling to make operations as safe as possible right now, with distanced shopping, reduced workforces, and increased handwashing. Sadly, all the changes you’ve made will go to waste if your courier isn’t taking the same steps. And, you have no way to check that.
By comparison, keeping delivery in-house means you can set reliable safety rules while overseeing everything your drivers do. With that in mind, it’s more than worth your while to look into hiring drivers, buying or renting vans, and even investing in mobile payment processing that make doorstep payment possible. That way, you’ll never need to worry about compromised safety again.
Reduced financial commitments
Outsourcing delivery contracts means paying a set amount each month. This is obviously bad news in an age where companies can’t ensure profits. In fact, added financial commitments like these make it almost impossible to future proof right now.
Of course, bringing your own delivery drivers on board is an even larger financial commitment, but it’s still less foreboding for your business future. You’ll be able to monitor and adjust your delivery focuses accordingly, rather than facing one set fee that you may not be able to cover when the time comes.
Less risk of reputational damage
Reputational damage has always been deadly, and never is that more the case than since the health crisis began. Now, companies are forever on a tightrope, and one mishap could see them closing their doors for good.
Luckily, this is something many companies are managing to avoid with the safety standards that mentioned above. But, when you let another company so firmly into your operations, you increase that risk of damage ten-fold.
After all, safety restrictions aren’t the only things that prevent you from controlling outsourced couriers. You have equally little control over delivery processes or package handling. Yet, you can bet that customers would soon stop shopping with you if your courier of choice were at the centre of any kind of operational scandal.
Outsourced deliveries may have their plus-points but, right now, many companies are finding that this is a risk they can’t afford to take. Rather, the increased control and reduced footfall that comes from in-house options are far preferable. The real question is, are you ready to take delivery on your shoulders?
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