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Hi, I am Charlie “Charl” Walterson, I’m a software engineer who specializes in the creation and development of bot software and I have an awesome blog on the best bots world. I have worked in bots the industry for years and understands what type of bot different businesses need. Also, I have a blog site on these bots where you can learn how they will improve your business.
Over the past decade, we have seen the increasing adoption of AI bots, also known as chatbots. For your business as a developer, these bots bring a new way for you to communicate with your customers through the help of exploding popularity of AI in emerging technologies.
As a developer, these bots will help you keep up with the trends. Today, customers only want businesses that responsive and engaging. The statistics also show that messaging applications are more effective than social media as far as communication with customers is concerned. More people prefer to chat with businesses about their products because it is much faster and easier to use. Through chatbots, a developer can reach many more customers.
What Is An AI Bot?
An AI bot is a robot with artificial intelligence that simulates human conversations and chats with customers on the company’s website or social media platforms. These chatbots are equipped with machine learning that makes it easier for them to learn without being explicitly programmed. These bots are getting smarter every day and can automate the relatively dull and repetitive tasks. Even as the tasks become increasingly more robust, these bots can keep up because they can learn to do more complex tasks. They will keep your customers entertained and informed about all the services they should expect from you.
Kinds of AI Bots
There are several types of AI bots to choose from. This list will tell you how effective they and where they can be used:
Button/menu-based chatbots
These are the most common and basic type of chatbot that is used today. These are often just glorified decision trees that are shown to users in the form of buttons. A great example of these types of bots is the automated phone menu. They need the users to make several selections and dig deeper to get the answer. They are useful because they will answer 80% of nagging FAQs, but they will not perform in advanced scenarios where there are too many unpredictable variables.
Keyword recognition based chatbots
These listen to what the user is asking and try to respond appropriately. They use customizable keywords to determine how to serve a customer adequately. They take the main keywords from a user’s query to find the appropriate answer. Sometimes the proper response is derived from the use of several keywords from the query. Unfortunately, sometimes these bots are not as effective because they may give answers that are too close to the question. They may also slip when there are keyword redundancies between related questions. They can be more effective when paired with menu button-based keywords.
Contextual bots
These are by far the most advanced bots today. They incorporate both AI and machine learning technologies to remember specific conversations and users, even if this number grows with time. These are smart enough to self-improve based on what users ask and how they ask it. They will record conversations and find out what users like to order and which shops you prefer to shop.
How the AI Bots Work
Chatbots are typical applications with an app layer, APIs and databases that allow them to call external administrations. They work by mimicking human communications and answering questions. They are easily accessible. This adds the intricacy of the applications. These programs interact in the same way as instant messages. With machine learning, these bots can replicate the patterns of human interaction without any programming.
Studies show that up to 83% of customers need support when they are shopping online. With a chatbot, you can help customers understand your products and how they will benefit from them. The AI bots will also help customers who have navigation problems and cannot find the products they are looking for on your site.
These bots will be available and ready to solve customer problems 24/7. They are programmed to work independently from human operators. They answer any questions programmed to it in the natural language, just as an operator would. If a question is asked that it does not understand, it will deflect or pass on the question to a human operator.
In a nutshell,
Chatbots are intelligent programs that help businesses avoid answering nagging FAQ questions that are asked daily by customers. They save both time and money.
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