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When the world decided to shut down for a few years, and no one had direct contact with anyone else, contactless check-in started to become the norm for travelers. For guests in hotels, Airbnb, home stays, and other types of accommodations, contactless check-in was not just necessary but welcomed.
What is contactless check-in?
This type of check-in service runs from that allows guests to check in to their accommodations without the use of a key or lockbox. It also eliminates the need for face-to-face contact to drop off keys or long lines at the front desk to go through the check-in and check-out process. Everything can be done remotely with no limitations.
Benefits of contactless check-in
Less face-to-face interaction
Nowadays, there is still a worry about the spread of germs in direct contact situations, so contactless check-in makes everyone involved feel safer.
Better security
The key-code for guests is sent electronically via text or email so it is much safer than a lockbox or keycard, which can be stolen. This makes it much safer when you leave and return to your rental property.
Simplified process
With contactless check-in guest management software, there are keypads on the door that can be opened with a code that is usually sent by text or email. Companies like DACK who offer proprietors full-service property management services, can bring guest satisfaction to a whole new level by simplifying the process. Guests don’t have to collect their keys from staff and don’t need to wait in any long lines at the front desk. It is stress-free because it doesn’t require the guest to show up before a certain time or the staff to hang around waiting, just in case. No internet access or smartphone is needed for the guest to enter their room, so it is truly stress-free. DACK can also offer your guests customizable experiences just for their needs, from pet-friendly options to their own personal digital tour guide.
Offer great customer service
Some systems that offer keyless check-in can also offer guests control over smart devices in their room, like the air conditioning, heating, lights and television. Some vacation rental properties also offer upgrades in the way of voice-activated devices. For younger, more tech-savvy travelers, this type of autonomy over their own check-in and check-out processes is welcomed, and so they are more likely to rebook with a company that offers more advanced services.
Saves money
When check-in is seamless and contactless, that means there is less staff to pay to hang around just in case. There are also no deposits for keys or loss of revenue for missing keys, and the locks don’t need to be changed for security reasons if a key goes missing. The keypad can just be re-programmed.
Contactless check-in is the wave of the future and has only been enhanced and improved since the lockdown promoted social distancing and limited interactions. When you book your next vacation rental, look to see if this system is offered and see how simple it makes the whole process.
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