Customer service is widely recognized as one of the biggest factors that affect not only the sales but also the overall success of a business organization. In fact, the 2013 report from Aberdeen Group stated that organizations that reached more than 90% customer satisfaction rate … [Read more...]
How to Scale a Social Selling Program
As your B2B business enters a sustained growth phase, it presents you with incredible opportunities to use your resources to reach an expanded pool of customers. You’re in a better position to deliver your value proposition to buyers and decision-makers who were previously … [Read more...]
How to Overcome the Skills Gap
A skills gap is the metaphorical gap between the skillsets the company needs, and the one its workforce currently possesses. This is not an uncommon sight, as it becomes natural for a business to grow and evolve, and with it, the demands of its projects or clients. Of course, … [Read more...]
How to Deal With An Inaccurate Staffing Plan
You work hard to drive up sales and, somehow, your business has steadily grown. Your client base has become bigger. And, your office has gotten busier. This is all good – except that your team is at work for longer hours. They come in everyday looking tired, even in the … [Read more...]
Tips for Making Workplace Training and Development Effective and Enjoyable
Having teams that are brimming with confidence and competence is a recipe for business success. Providing staff with relevant workplace training and development is key to nurturing both confidence and competence among teams. Naturally, some workplace training and teambuilding … [Read more...]
